Refund policy

Lope Pilates DOES NOT ACCEPT refunds. 

On the rare occasion a return is approved, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: 14 Burton Court, Bayswater 3153 Melbourne. Any expenses regarding the refund (including shipping) will be at the expense of the customer. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For more information please contact info@lopepilates.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Lope Pilates DOES NOT ACCEPT refunds. 

On the rare occasion a return is approved, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges 
If the product purchased require's an exchange please contact info@lopepilates.com.au

Refunds
Lope Pilates DOES NOT ACCEPT refunds. 

On the rare occasion a return is approved, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.